Supply Chain Is Far And Away Your Most Effective Customer...

forecasted. Jim Laverty says â€Å"Your supply chain is far and away your most effective customer service tool. It directly dictates the two most vital parts of customer satisfaction: price and delivery† (Laverty, 2014, para. 4). Wegmans caters to customers needs by not only providing the goods that they request, but allowing them to return those goods if they are not completely satisfied. Stevenson (2015) discribes Wegmans customer satisfaction policy like this: â€Å"If a customer is dissatisfied with an item, and returns it, or even a portion of the item, the customer is offered a choice of a replacement or a refund. If the item is a Wegmans brand food item, it is then sent to the test kitchen to determine the cause of the problem. If the cause†¦show more content†¦Because of the extensive steps that Wegmans makes towards making customers happy, it earned the top spot in the American Customer Service Index in 2015. The ACSI stated â€Å"Wegmans, one of three retailers to improve customer satisfaction, gains 1 percent to 86 and becomes one of the highest-scoring companies in the Index† (Roberts, 2016, para. 8). Cost of Labor for Wegmans. The new FLSA proposed changes regarding overtime regulations in pay could significantly raise the expense in salaries that organizations pay their employees in cases where an organization has a majority of its employees in the salaried bracket who earn a pay ranging from $23,660 to $50,440 and additionally working on more hours of overtime. Professionals in the HR department are the most involved and as they await the final changes on the regulations by U.S department Labor’s (DOL’s), there is a serious implication that will raise deep concerns for employers in terms of the increase in costs/money they will incur upon the implementation of the FLSA regulations. Upon implementation of the new regulations, it will cost employers approximately $592.7 million according to the estimates of DOL who further stated that every organization that will be affected will require an hour to at least get up in an attempt to speed on the adjustments of the FLS A rules. There is however the brighter side of it where the rule gives the provision for employers to reclassify employees who have been