Supply Chain Is Far And Away Your Most Effective Customer...

forecasted. Jim Laverty says â€Å"Your supply chain is far and away your most effective customer service tool. It directly dictates the two most vital parts of customer satisfaction: price and delivery† (Laverty, 2014, para. 4). Wegmans caters to customers needs by not only providing the goods that they request, but allowing them to return those goods if they are not completely satisfied. Stevenson (2015) discribes Wegmans customer satisfaction policy like this: â€Å"If a customer is dissatisfied with an item, and returns it, or even a portion of the item, the customer is offered a choice of a replacement or a refund. If the item is a Wegmans brand food item, it is then sent to the test kitchen to determine the cause of the problem. If the cause†¦show more content†¦Because of the extensive steps that Wegmans makes towards making customers happy, it earned the top spot in the American Customer Service Index in 2015. The ACSI stated â€Å"Wegmans, one of three retailers to improve customer satisfaction, gains 1 percent to 86 and becomes one of the highest-scoring companies in the Index† (Roberts, 2016, para. 8). Cost of Labor for Wegmans. The new FLSA proposed changes regarding overtime regulations in pay could significantly raise the expense in salaries that organizations pay their employees in cases where an organization has a majority of its employees in the salaried bracket who earn a pay ranging from $23,660 to $50,440 and additionally working on more hours of overtime. Professionals in the HR department are the most involved and as they await the final changes on the regulations by U.S department Labor’s (DOL’s), there is a serious implication that will raise deep concerns for employers in terms of the increase in costs/money they will incur upon the implementation of the FLSA regulations. Upon implementation of the new regulations, it will cost employers approximately $592.7 million according to the estimates of DOL who further stated that every organization that will be affected will require an hour to at least get up in an attempt to speed on the adjustments of the FLS A rules. There is however the brighter side of it where the rule gives the provision for employers to reclassify employees who have been

Leaders Are Born Not Made Free Essays

Story by John Mulder. (Steven Lewis) accepts the facts that it is true there are born leaders and also attribute the qualities to be good communication, intelligence and winsomeness. But he also argues that there are men and women that became leaders not because they were born to be, but because they were called to lead. We will write a custom essay sample on Leaders Are Born Not Made or any similar topic only for you Order Now He says also that the vitality of an organization and community rest on the largely measured form of identifying and nurturing and even training for leadership. A mythology example of leadership in America who are born not made in life’s of churches says (Stephen Lewis), National Director of Calling Education in Atlanta, Georgia. â€Å"They think it’s between you and God, and only after you receive your personal call does a congregation become involved. What we want to do is to help congregations see that its part of their own calling to raise up a new generation of Leaders. We want them to recognize themselves as communities of call†. (Rev. Lewis) this initiative is to create an infrastructural of callings and awakening the imaginations of people to recognize their own callings amongst congregations, church judicatories and church related organizations. (Rev. Lewis) reflects on his story of how he became a priest. His entry was delayed after years of obtaining a degree in business school at university of North Carolina at Charlotte and worked in the financial Institutions â€Å"Though he recognized the deep calling the whole time† he said. Furthermore, he recalls before entering the church he was allowed to put up his paintings, and what he also remembered vividly was (Mrs. Mary Pearson), telling him that â€Å"God has his hands on you†. (Rev. Lewis) emphasis that it was not only one person, but the whole community was aware of his calling. He was also encouraged by the community and to him; it had just seemed that the freedom, openness and depth had made that difference. However the need for Calling Congregation Initiative is urgent as many denominations of national offices of vocation in the 1950’s-1960 were abolished stated, (Rev. Lewis). This easily increased the need for nurturing future leaders and identifying them. Most importantly, (Rev. Lewis), the Calling Congregations Initiative found three crucial methods to develop the vocation care movement: Relationships amongst persons in a vocation This is when a community is able to care for its own and that means they must have being able to explore their own vocation†, (Rev. Lewis) Sense of vocation with communities (Rev. Lewis) states that â€Å"We have to help people get beyond the notion of a call as individual thing. It only happens when one person is bounded to another†. Vocation Stories (Rev. Lewis) also emphasis â€Å" Only by telling your own story do you discover your own vocation, and only by narrating it can you inspire others and awaken them to the fact that they too may have a call†. Thus (Rev. Lewis) tells a story of people in the Calling Congregations Initiative is increasingly moving. Citing an example of a pastor with a large congregation in United Methodist church that preaches about ‘calling†. He planned to issue an altar call on the last Sunday and congregations were alerted. That day came and the turn over was immensely profounding with an attendance of 467 worshipers and 33 women and men came forward. â€Å"If we create the space for calling, if we really ask the deepest questions about life and it’s meaning†, Rev. Lewis says, â€Å"We will be amazed at how many people we would find. They will say ‘My life matters’. ’ My congregation matters’. We would find a robust group of people who will come forward†. He says†This program is a contradiction of that narrative of decline, which comes out of a theology of scarcity. We need to realize that we’ve inherited a theology of abundance. What we’re doing is both a contradiction of and a protest against decline. † Finally (Rev. Lewis) also adds â€Å"We do want to change the world. We do believe the churches are shapers of culture. We can do that and we have done that. We need to start living out of that abundance. † And, he says, â€Å"We know that we can successfully create the connections to build and nurture an ecology in which people can hear God’s call. † Rev. Stephen Lewis can be reached at slewis@thefund. org, or at 404. 727. 411, or at the Fund for Theological Education, 825 Houston Mill Road, Suite 250, Atlanta, GA 30329. Reference: John Mulder â€Å"Leaders are born not made: wrong! † http://www. resourcingchristianity. org/ ,http://www. resourcingchristianity. org/sites/default/files/transcripts/interv iew/StephenLewis_Leaders_are_born_Interview. pdf ,p1-7. Story by Joanne Graf. Joanne talks abo ut various MYTHS of Leadership in management. Any company that is thinking forward recognizes that for them to achieve their objectives, they need to continue to thrive, grow and achieve their success, which is in the leaders’ hands. An example of one of the three MYTHS is to empower and develop leaders of various levels in their organizations. It is commonly observed that people either â€Å"have what it takes â€Å"to be a leader or don’t â€Å". In addition the justification of the existence about whether organizations needs to search for the â€Å"right people† also the â€Å"right character† about the need to succeed ,this view undercuts it (Joanne). Another interpretation can be that anyone could be an effective leader if people can challenge their selves and other towards pointing a future for a new leadership and not considering previous generated challenges. People do not need to be rulers for them to be leaders, such instances of limitation are no longer in existence. But rather, people now gain confidence and power to pull through various circumstances or experience by stepping forward as leaders. Leadership could simply be an ordinary individual with the drive and ambition to necessarily deliver utmost action on anything they are doing or want to accomplish. Also when people who show their commitment and are willing to relentlessly achieve what they are doing, they become unstoppable. MYTH 2. Scarce Effective Leadership. When people people believe that leadership is scarce, they constantly struggle to find a sufficient supply of capable leaders. As real as it may seem, but companies have now transformed to taking the opposite views. This has made company discover that they can empower leadership around the various departments in the company. In this context there is no model to shortage of leadership rather it is what will unleash the untapped energy, commitment and creativity. Almost all organizations do not make use of the potential that their people can provide. But by shifting the perspective from scarcity to abundance, there is greater ownership, productivity and growth. Another access to building leadership culture is having leaders take responsibility for developing leadership in others throughout the company. This can be developed if leaders share their experience and coach to others in the company, so that leaders can emerge in an environment that fosters leadership (Joanne Graf). MYTH 3. Real Leaders are effective because of what they know. People think about the world around them in two ways. One is through what they already know, based on past, which includes experience and expertise. The other is through what they don’t know, they seek to find. When seeking break through a leader must challenge what his known and inquire into what is possible beyond that. From what is possible a leader can engage with others to invent how to achieve something new (Joanne Graf). Reference: Joanne Graf â€Å"Management† ,†Leaders are born not made and other popular myths†. ttp://www. spe. org/jpt/print/archives/2004/04/JPT2004_04_management. pdf John Adair: (John Adair) encompassed leadership by helping to change perception of management which includes communication, time management and decision making. He also developed the Action Centered Leadership model. He also says though leadership is different from management, but a good leadership will posses manag ement skill. Adair states leadership in three terms of overlapping circles which are represented by team, task and individual. For a team to work together, they must have in common these three needs: 1. Need to achieve the task 2. Need to be able to manage a groups or team 3. Need for managing persons or individual Also elements found in management like administration and managing resource are not relevant to leadership. But on the other hand, leadership element are also not found in management like committing and inspiring others through owns’ enthusiasm in a task. [pic] Reference: John Adair (2009)†. â€Å"Action centered leadership â€Å". http://www. earn-to-be-a-leader. com/john-adair. html Story by Allen J. Huth He admits that leaders and managers are interchangeable. He also defines leadership in one word as â€Å"followers. † Leadership does not have a position in an organization. In addition a manager can be authoritative to subordinate because of the right and power he has to get a job done. But a leader is not because he cannot impose his vision on the followers. The follower can either choose to follow or walk away. In an organization, hers are also informal leadership. It is the earned right to lead, positively or negatively by the followers. Reference: Allen J. Hult, 2001,†Born to lead or made to manage-We both need†. American Business Advisors,Inc. ,Englewood,Colorado. Conclusion For an individual to generate effective leadership actually depends on the size of challenge and result of the commitment involved. Leadership effectiveness is emerged from bold and drastic commitments, engaging people with challenges and giving people chance to move forward and contribute. How to cite Leaders Are Born Not Made, Essay examples

Relationship with Sheila Essay Example For Students

Relationship with Sheila Essay Priestley wanted to entertain and educate his audience. Explore the ways in which he does both of these in Act Three of An Inspector Calls  You should include reference to other parts of the play in your response.  In An Inspector Calls, the playwright, J.B. Priestley, uses several methods in order to arouse and sustain interest as well as entertain and educate his audience. Some of the techniques that he uses are dramatic irony, language, and stage directions. He also uses the Inspector as a device, particularly in Act Three, to convey his strong social message to both the contemporary audience and those of the present day. The play was written in 1944-1945 but first performed in theatres in 1946, after World War II. Priestley deliberately chose to set the play in 1912 in order to help communicate his message. He utilizes Mr. Birlings optimistic view to make ironic references that there isnt a chance of war and the Titanic isunsinkable, which the audience would find entertaining, as well as offensive because they were struggling to re-build their lives after the war. As the audience know that his comments are incorrect, they begin to doubt his judgements right from the start and anticipate his fall. At that time, Britain was also in an uneasy state, with the rich getting richer and the poor getting poorer. This is shown in the play when Eva Smith asks for a higher wage, but is turned down by Mr. Birling. It is apparent that Priestley intentionally set the play in 1912 to allow him to take advantage of the events that happened throughout this era. All three acts in the play occur in the home of a rather portentous man in Brumley, an industrial town in the North Midlands. Act One opens on an evening in the spring of 1912 at the dining room, which contains good solid furniture to illustrate the Edwardian period. In the 1954 black and white film version, the numerous and oppressive use of rich, heavy interiors is an effective way of presenting Mr. Birlings social status. Towards the end of Act Two, the Inspector skilfully directs Mrs. Birling into blaming the father of the child who should be entirely responsible, not realising until the end that it is her own son. Similarly, Act One closes in a revelation, introducing Geralds involvement with Eva Smith. This is very entertaining for the audience as it keeps them on the edge of their seats, wanting more. As Priestley also uses the theme of romance, the audience is able to relate to their situation, leaving them to predict the effect of Erics involvement on his relationship with Sheila. One method that Priestley uses to entertain and educate his audience is through dramatic entrances. Act Three opens exactly as at the end of Act Two. Just as everybody in the room realises who the father is, the tension is heightened by the dramatic entrance of Eric, with the characters, and the audience, anticipating his explanation of his involvement with the girl. As Eric admits to his mistake, Mrs. Birling still refuses to face the reality of her sons excessive drinking and that he is the father because she never dreamt that it is possible. Youre not the type you dont get drunk This language used by Mrs. Birling shows that she still sees Eric and Sheila as children and patronises them, which is constant throughout the play. When Mrs. Birling gives a cry on hearing about Erics confession, Mr. Birling orders Sheila to take mother along to the drawing-room as Eric is about to provide an account of his involvement with Eva Smith. The audience gain an understanding that, at that time, women had to be shielded from any issues of scandal. Another example of this is when Gerald is about to provide his part of the story and wants Sheila to leave the room because its bound to be unpleasant and disturbing, implying that he does not want her to hear the details of his affair with Eva Smith, probably because he still wants them to be together. .u5110aa7c35fb4ebbeb6c24014f5d4bb8 , .u5110aa7c35fb4ebbeb6c24014f5d4bb8 .postImageUrl , .u5110aa7c35fb4ebbeb6c24014f5d4bb8 .centered-text-area { min-height: 80px; position: relative; } .u5110aa7c35fb4ebbeb6c24014f5d4bb8 , .u5110aa7c35fb4ebbeb6c24014f5d4bb8:hover , .u5110aa7c35fb4ebbeb6c24014f5d4bb8:visited , .u5110aa7c35fb4ebbeb6c24014f5d4bb8:active { border:0!important; } .u5110aa7c35fb4ebbeb6c24014f5d4bb8 .clearfix:after { content: ""; display: table; clear: both; } .u5110aa7c35fb4ebbeb6c24014f5d4bb8 { display: block; transition: background-color 250ms; webkit-transition: background-color 250ms; width: 100%; opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #95A5A6; } .u5110aa7c35fb4ebbeb6c24014f5d4bb8:active , .u5110aa7c35fb4ebbeb6c24014f5d4bb8:hover { opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #2C3E50; } .u5110aa7c35fb4ebbeb6c24014f5d4bb8 .centered-text-area { width: 100%; position: relative ; } .u5110aa7c35fb4ebbeb6c24014f5d4bb8 .ctaText { border-bottom: 0 solid #fff; color: #2980B9; font-size: 16px; font-weight: bold; margin: 0; padding: 0; text-decoration: underline; } .u5110aa7c35fb4ebbeb6c24014f5d4bb8 .postTitle { color: #FFFFFF; font-size: 16px; font-weight: 600; margin: 0; padding: 0; width: 100%; } .u5110aa7c35fb4ebbeb6c24014f5d4bb8 .ctaButton { background-color: #7F8C8D!important; color: #2980B9; border: none; border-radius: 3px; box-shadow: none; font-size: 14px; font-weight: bold; line-height: 26px; moz-border-radius: 3px; text-align: center; text-decoration: none; text-shadow: none; width: 80px; min-height: 80px; background: url(https://artscolumbia.org/wp-content/plugins/intelly-related-posts/assets/images/simple-arrow.png)no-repeat; position: absolute; right: 0; top: 0; } .u5110aa7c35fb4ebbeb6c24014f5d4bb8:hover .ctaButton { background-color: #34495E!important; } .u5110aa7c35fb4ebbeb6c24014f5d4bb8 .centered-text { display: table; height: 80px; padding-left : 18px; top: 0; } .u5110aa7c35fb4ebbeb6c24014f5d4bb8 .u5110aa7c35fb4ebbeb6c24014f5d4bb8-content { display: table-cell; margin: 0; padding: 0; padding-right: 108px; position: relative; vertical-align: middle; width: 100%; } .u5110aa7c35fb4ebbeb6c24014f5d4bb8:after { content: ""; display: block; clear: both; } READ: Poetry reflection EssayThe gap between the parents and the children is revealed when Eric describes Mr. Birling as not the kind of father a chap could go to when hes in trouble to explain why Eric did not consult him. This suggests that he does not have a strong relationship with his father. This gap is widened when Eric discovers that his mother rejected Eva Smith, and consequently, Mrs. Birling killed her and the child shed have had too own grandchild. The audience would be able to relate to Erics situation because after the war, life was very difficult; most people were ill, homeless and unemployed. Therefore, the only help that they could turn to were charity organisations because there was no Welfare State to depend on. However, Mrs. Birling, who is involved in this organisation, refuses to give assistance to Eva Smith, she had only herself to blame, which reveals Mrs. Birlings prejudiced and inconsiderate attitude towards those who are inferior than her. This particular scene is highly entertaining for the audience as they watch the members of the family gradually becoming disunited. On stage, the audience would be able to observe the characters facial expressions and gain a firmer picture of their attitudes, particularly Erics aggressive behaviour towards his mother. The tone of his voice increases as he seems nearly at breaking point in blaming his own mother, damn you, damn you, while Mrs. Birling becomes very distressed when she realises that the death of her grandchild is the consequence of her actions, which shows a sign of weakness. At the same time, Sheila is frightened that Eric will become violent towards his mother and Mr. Birling intervenes, becoming furious at him for disrespecting his mother. The stage directions used in this scene help the audience to enhance their understanding of the play. Priestley also uses this technique in other parts of the play to illustrate and emphasize the character of the Inspector. An example is when he enters the dining room, creating an impression of massiveness, solidity and purposefulness. This is an important characteristic of the Inspector, which helps explain his ability to dominate the Birlings by cutting in through their conversations, showing his authoritative and commanding attitude. He speaks carefully, weightily, preventing them to distract him from his inquiry by moving their attention to the death of Eva Smith to make them focus on the issue. Therell be plenty of time, when Ive gone, for you all to adjust your family relationships. At the beginning of Act One, Priestley also clarifies in the stage directions that the lighting should be pink and intimate until the INSPECTOR arrives, and then it should be brighter and harder. The change in lighting suggests a variation in the mood, from a warm and joyful atmosphere to a sense of tension as the Inspector is going to throw light on the characters to reveal some of the dark truths about them.